FAQ

Technical Support

System Requirement

HK Shares & Warrants

HK Shares & Warrants

What is the optimal system requirement to view this website?

Hardware requirements
CPU  : Pentium 4 or above
Memory  : 1G MB or above
Free hard disk space  : 40 MB or above
Modem : broadband connection preferable
Display resolution: Optimised for 1024 x 768 pixels

Web browsers requirements
For better and faster browsing experience, we recommend using latest version of the following mainstream browsers.

Last Update: 0007-08-16

How can I check the system configuration of my computer?

You can check your system configuration with My PC Settings in this website.

Last Update: 0007-08-16

How do I turn off the Pop-up Blocker in Windows XP Service Pack 2 (SP2) Internet Explorer?

  1. Open Internet Explorer
  2. On the 'Tools' menu, point to 'Pop-up Blocker', and then click 'Turn Off Pop-up Blocker'.

Last Update: 0007-08-16

I cannot read Chinese on my PC. What should I do?

We highly recommend customers to use Chinese Windows for viewing Chinese.
Windows 95 / 98 / ME
You can download and install the Chinese Font Pack from Microsoft and one of the following third-party Chinese plug-in systems to read Chinese. They support Windows 95 / 98 / ME / NT / 2000.
RichWIn
NJStar
UnionWay
Windows 2000 / XP
Chinese support is built in to Windows 2000 / XP, please enable with the following procedure:
Enable East Asian Language Support
  • In the 'Start' menu, select 'Settings' and 'Control Panel';
  • Double-click 'Regional and Language Options';
  • Click 'Language' tab;
  • Under 'Supplemental Language Support' section, check 'Install files for East Asian Languages' options and 'Apply' if it is not checked; and
  • You may need your Windows installation CD. After the installation, you are able to use Chinese, Japanese and Korean.
  • Enable Chinese typing
  • Click 'Details' under the 'Language' tab;
  • In the 'Setting' tab, click 'Add'; and
  • Select the appropriate Chinese input method in the 'Input Language' list.
  • Last Update: 0007-08-16

    Why does the trading platform not display after I login?

    It is most likely that you have installed a toolbar/software, which has the 'Pop-up Blocker' function, meaning that the trading platform cannot be opened. Please check if you have installed such toolbar/software, e.g. Google Toolbar, Yahoo Companion Toolbar, or Windows XP Service Pack 2 (SP2).

    To ensure the normal functioning of our trading platform, we recommend the below action:
    Windows XP Service Pack 2 (SP2)
  • If you have installed the Windows XP Service Pack 2 (SP2), please read How to turn off the Pop-up Blocker in Windows XP Service Pack 2 (SP2) Internet Explorer? to disable the 'Pop-up Blocker' function.
  • Firefox
  • Click on the 'Options' button in the message bar, and select 'Allow pop-up windows from this website'. Then open the trading platform again, or
  • Go to 'Tools' > 'Options' > 'Content' > 'Block pop-up windows', and click 'Exceptions', and enter the address of our website and click 'Allow'.
  • Google toolbar
  • Click on the 'Blocked' button in the Google toolbar, and always allow popups from our website , or
  • Uninstall the Google toolbar (you need to close all your browsers and login our website again after uninstallation).
  • Yahoo! Companion toolbar
  • Click on the 'Pop-Up Blocker' button in the Yahoo toolbar, then uncheck 'Enable Pop-Up Blocker' to disable the 'Pop-up blocker'
  • Always allow pop-ups from our website, or
  • Uninstall the Yahoo! Companion toolbar (you need to close all your browsers and login to our website again after uninstallation).

    For other toolbars/software, you may try out the corresponding settings.
  • Last Update: 0007-08-16

    I can access your site from my home computer but not from my office. What should I do?

      5. I can access your site from my home computer but not from my office, what can I do?  
        You can try to download the Sun Java Virtual Machine. Please click here to download and run the software.
    (Click on the 'Download' on the right of 'Java SE Runtime Environment (JRE)' - JRE 6 Update 14)

    After access to e-Futures Trading Platform, the below message may pop-up.


    After press 'OK'


    Enter your company IP address and Port, and then press 'Connect'.

    How to get your company IP address and port:
    At the top of Internet Explorer browser: Tools -> Internet Options -> Connections -> LAN settings -> Proxy Server, you will see the Address and Port.



    If your computer problem cannot be solved by the above settings, your office computer network is behind a firewall, which prevents certain sites to be accessed. Therefore, you need to ask your IT department to add our website to your company's list of accessible websites.
     

    Last Update: 0007-08-16

    How can I print out the screen for my records?

    If you are using IE, you can choose 'File' then 'Print', and then select the frame (usually the lower in our case) you want to print.

    If you are using Firefox, you can choose 'File' then 'Print', and then select the frame you want to print.

    If you are using Netscape, you can click on the frame you want to print, then choose 'File' then 'Print Frame'.

    Last Update: 0007-08-16

    Do I have to install special software to read the eStatement and Research Reports?

    The daily eStatement and Research Reports are in PDF format.
    To view them, you have to install Adobe Reader (version 4.0 or above). Please go to the Adobe website to download.

    Last Update: 0007-08-16

    What is the optimal internet connection to use for the trading platform?

    We highly recommend our customers use a broadband connection to enjoy a more reliable and faster connection.

    Last Update: 0007-08-16

    Why are the Streaming Real-time Stock Quotes Services data not displaying properly?

    To use the Streaming Real-time Quotes Service (“SRTQ service”), please make sure that you are using the HTML5-supported browsers.

    HTML5-supported browsers include:

    • Microsoft Internet Explorer 10 or newer
    • Mozilla Firefox 39 or newer
    • Google Chrome 31 or newer


    • If you cannot use the SRTQ service in Safari for Mac or iPhone/iPad, please enable cookie before using the SRTQ service. You can reset to your previous cookie setting after the quote data is displayed properly.

      Steps to enable cookie:

      Mac OS
      1. Choose Safari > Preferences, click Privacy
      2. Choose “Always allow” for “Cookies and website data”

      iOS
      1. Tap Settings > Safari > Block Cookies.
      2. Choose “Always Allow”.

      Last Update: -0001-11-30

    Futures

    What are the recommended Futures Trader Pro hardware and software requirements?

    Futures Trader Pro system requirements:

    COMPUTERRECOMMENDED
    CPU:Pentium III 800MHz or above
    Memory (RAM):256MB or greater
    Free Hard Drive Space:100MB
    Operating System:Win 98/ME/NT/2000/XP/vista/7/8 (32 bit/64 bit) [Do not support Win RT]
    Resolution:1024x768
    Monitor:19 inches or greater
    Internet Access:2MB or above
    Firewall/Proxy Settings(if applicable):Open outgoing TCP ports 8080 to 8089

    Last Update: 0007-08-16

    Stock Options

    What should I do if 'Stock Options Trader Pro' on my desktop is displaying garbage characters?

    1. Go to 'Start' -> 'Control Panel'; Choose 'Regional and Language Options'.
     
    2. In 'Regional and Language Options', choose 'Advanced' tab.
     
    3. Select the Language for non-Unicode program. If you wan to read Traditional Chinese, please choose 'Chinese (Taiwan)'. If you want to read Simplified Chinese, please choose 'Chinese (PRC)'.
     
    4. Click 'Apply' button, the system will require you to restart the Windows.
     
    5. After the Windows is restarted, you can see the correct language coding.
     

    Last Update: 0007-08-16

    Hardware & Software Requirements

    In order to enjoy the full functionality of Stock Options Trader Pro, we recommend the following optimal hardware and software specifications:

    'Stock Options Trader Pro' system requirements:

    1. PC
      • CPU Pentium III 800Mhz or above
      • 256MB memory or above
      • 100MB free hard disk space
      • Windows Operating System (Win 98/ME/NT/2000/XP/vista/7 (32 bit/64 bit))

    2. Internet Connection
      • Minimum 128kbps bandwidth broadband connection

    3. Desktop Area
      • Resolutions : 1024 x 768 pixels

    4. Monitor
      • 19 inches or greater

    5. Firewall/Proxy Settings(if applicable):
      • Open outgoing TCP ports 8080 to 8089

    Last Update: 0007-08-16

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